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Free 30 min consult
Free 30 min consult

Hospitality & food | Perth

AI for restaurants, cafes & hospitality

For Perth restaurants, cafes, pubs and hotels coordinating bookings, rosters, stock and customer follow-up across a busy week. We connect the bookings, orders and other events already flowing through the POS and booking systems your team knows.

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Automation can help with preparation, routing and reminders, but your venue managers still make the staffing, food safety, purchasing and customer service calls.
Venue context
PerthLocal discovery can include the rhythm of back of house, front of house and office work.
System centre
POS + bookingproposedWe check product, plan, permission and API fit before agreeing the scope.
Who decides
Manager reviewproposedManagers approve staffing decisions and Award sensitive changes.
Forecast basis
Approved inputsproposedForecasting is only as good as the venue's data.

What we build

Booking and venue workflows arranged around the service cycle

The right system should support the venue's rhythm by preparing before service, flagging exceptions during it and closing the loop afterwards.
Primary build

Booking & operations workflow

Coordinate selected phone booking, roster, inventory and customer follow up steps around the venue's existing systems.

  • Booking capture and routing
  • Roster preparation support
  • Inventory signals
  • No-show reminders
  • Review follow up
People

Staff scheduling support

Bring approved availability, demand and role inputs together to prepare a roster for manager review, so any Award sensitive change is easy to spot and check.
Stock

Waste & demand signals

Compare selected sales, booking, event and inventory data to support purchasing decisions while showing gaps or uncertainty in the source data.
Reputation

Review management

Trigger approved post-visit follow up and route feedback into a CRM through tools such as HubSpot automation.

Bookings

Confirmation & no-show workflow

Send timed confirmations, collect a response and flag exceptions to the team, with consent and message rules considered.
Enablement

Training for venue teams

Practical, role-based guidance for managers and office staff on the approved tools, information handling and selected workflows.

Operating context

What matters in hospitality & food

The practical constraints, boundaries and evidence in one view.

Where the work jams

Service is live, so the admin around it should not rely on someone catching up later

Phone bookings, roster changes, purchasing and customer follow up happen in different systems at different times. We use automation to carry each update into the next task without forcing the team into another generic dashboard.

Bookings

Phone enquiries arrive while the floor is busy

Booking details and special requests are captured inconsistently, creating another reconciliation task before service.
Rosters

Availability and shift changes live in messages

Managers spend time rebuilding the current roster and checking whether a proposed change creates another issue.
Inventory

Purchasing relies on instinct and disconnected records

Sales, bookings, events and stock information are hard to compare in time to support the next order.
No-shows

Confirmations and follow up are inconsistent

High value tables and event bookings can remain unconfirmed because the reminder process depends on a manual task list.

Perth context

One venue, several operating environments

The useful workflow has to pass cleanly between kitchen, front of house and office without asking every person to work the same way.

We account for the operating patterns of Perth venues across areas such as Northbridge, Fremantle, Mount Lawley, the CBD and Scarborough, and test the system around the POS, tablet and phone access available to each role.

Rostering and food safety workflows still sit under the applicable rules. Primary references include the Fair Work Ombudsman's Hospitality Industry Award summary and Food Standards Australia New Zealand. Automation can assist with records and prompts, but responsible managers still review the decisions.

System fit

Work with the venue stack already in service

We confirm integration against the exact product, plan, permissions and API. Naming a platform is not a promise that every feature can be connected.
Point of sale

Lightspeed, Square or Kounta

Selected sales and item data can support agreed reporting or planning workflows when access permits.
Reservations

OpenTable or Now Book It

Booking events can support confirmations, exception handling and approved pre-service tasks.
People

Roster and payroll systems

Approved availability and shift information can be coordinated with manager review retained.
Customer follow up

CRM, email or SMS

We connect post-visit communication with consent, frequency and opt-out behaviour made explicit.

Client experience

What clients say about working with us

These comments describe VibeZero's general approach to listening, scoping and delivery; they are not presented as hospitality-specific case studies.
They actually listened to what we needed, didn't overcomplicate things, and delivered something our team could use straight away. Genuinely one of the best tech experiences I've had as a business owner.
Natasja KleinmanFounder, Flexi TribeRead the full client feedback

How we work

A practical engagement for hospitality & food

We map the service context first, then keep consent, continuity and sensitive data visible through delivery.

  1. Free consultation

    A conversation about what you need, with no pitch deck and no commitment, and a straight answer on whether we can help.

  2. Scope and proposal

    You get a clear proposal with fixed pricing, deliverables and timing, and you know what you are getting before any work starts.

  3. Build and deliver

    You get regular check ins, no surprises and a finished system that works in production, with delivery timing agreed in the proposal.

  4. Support and iterate

    We do not disappear after launch, and ongoing support, managed services and the option to keep improving remain available.

Related capabilities

Services that support this work

Selected for service continuity, client communication and responsible handling of personal information.

Start with the service cycle

Running a venue in Perth? Let's talk

Bring the booking, roster, inventory or follow up task that puts the most pressure on service. We will map a focused workflow around the venue's existing stack.
Free 30 min consultView our services
Perth based | POS aware | designed for venue operations

Practical details

Questions about hospitality & food

Practical answers about service fit, sensitive data, delivery and responsibility.

An AI-assisted call workflow can capture agreed booking details, answer approved routine questions and route exceptions or special requests to staff. Whether it can create the booking directly depends on the reservation platform and access available. Disclosure and human takeover should be designed into the experience.