Bookings
Phone enquiries arrive while the floor is busy
Booking details and special requests are captured inconsistently, creating another reconciliation task before service.
Hospitality & food · Perth
AI for restaurants, cafes & hospitality
For Perth restaurants, cafes, pubs and hotels coordinating bookings, rosters, stock and customer follow-up across a busy week. We connect the bookings, orders and other events already flowing through the POS and booking systems your team knows.
Automation can help with preparation, routing and reminders, but your venue managers still make the staffing, food safety, purchasing and customer service calls.
- Venue context
- PerthcontextLocal discovery can include the rhythm of back of house, front of house and office work.
- System centre
- POS + bookingproposedWe check product, plan, permission and API fit before agreeing the scope.
- Who decides
- Manager reviewproposedManagers approve staffing decisions and Award sensitive changes.
- Forecast basis
- Approved inputsproposedForecasting is only as good as the venue's data.
Where the work jams
Service is live, so the admin around it should not rely on someone catching up later
Phone bookings, roster changes, purchasing and customer follow up happen in different systems at different times. We use automation to carry each update into the next task without forcing the team into another generic dashboard.
Rosters
Availability and shift changes live in messages
Managers spend time rebuilding the current roster and checking whether a proposed change creates another issue.
Inventory
Purchasing relies on instinct and disconnected records
Sales, bookings, events and stock information are hard to compare in time to support the next order.
No-shows
Confirmations and follow up are inconsistent
High value tables and event bookings can remain unconfirmed because the reminder process depends on a manual task list.
What we build
Booking and venue workflows arranged around the service cycle
The right system should support the venue's rhythm by preparing before service, flagging exceptions during it and closing the loop afterwards.
Primary build
Booking & operations workflow
Coordinate selected phone booking, roster, inventory and customer follow up steps around the venue's existing systems.
- Booking capture and routing
- Roster preparation support
- Inventory signals
- No-show reminders
- Review follow up
People
Staff scheduling support
Bring approved availability, demand and role inputs together to prepare a roster for manager review, so any Award sensitive change is easy to spot and check.
Stock
Waste & demand signals
Compare selected sales, booking, event and inventory data to support purchasing decisions while showing gaps or uncertainty in the source data.
Reputation
Review management
Trigger approved post-visit follow up and route feedback into a CRM through tools such as HubSpot automation.
Bookings
Confirmation & no-show workflow
Send timed confirmations, collect a response and flag exceptions to the team, with consent and message rules considered.
Enablement
Training for venue teams
Practical, role-based guidance for managers and office staff on the approved tools, information handling and selected workflows.
Perth context
One venue, several operating environments
The useful workflow has to pass cleanly between kitchen, front of house and office without asking every person to work the same way.
We account for the operating patterns of Perth venues across areas such as Northbridge, Fremantle, Mount Lawley, the CBD and Scarborough, and test the system around the POS, tablet and phone access available to each role.
Rostering and food safety workflows still sit under the applicable rules. Primary references include the Fair Work Ombudsman's Hospitality Industry Award summary and Food Standards Australia New Zealand. Automation can assist with records and prompts, but responsible managers still review the decisions.
System fit
Work with the venue stack already in service
We confirm integration against the exact product, plan, permissions and API. Naming a platform is not a promise that every feature can be connected.
Point of sale
Lightspeed, Square or Kounta
Selected sales and item data can support agreed reporting or planning workflows when access permits.
Reservations
OpenTable or Now Book It
Booking events can support confirmations, exception handling and approved pre-service tasks.
People
Roster and payroll systems
Approved availability and shift information can be coordinated with manager review retained.
Customer follow up
CRM, email or SMS
We connect post-visit communication with consent, frequency and opt-out behaviour made explicit.
Client experience
What clients say about working with us
These comments describe VibeZero's general approach to listening, scoping and delivery; they are not presented as hospitality-specific case studies.
Josh and the VibeZero team turned a mess of ideas into a working product faster than I thought possible. They actually listened to what we needed, didn't overcomplicate things, and delivered something our team could use straight away. Genuinely one of the best tech experiences I've had as a business owner.
Working with VibeZero was refreshingly straightforward. No jargon, no upselling, just solid work delivered on time. They understood our business from the first call and built exactly what we asked for. I'd recommend them to any small business looking to actually get results from AI.
How we work
A practical engagement for hospitality & food
We map the service context first, then keep consent, continuity and sensitive data visible through delivery.
Free consultation
A conversation about what you need, with no pitch deck and no commitment, and a straight answer on whether we can help.Scope and proposal
You get a clear proposal with fixed pricing, deliverables and timing, and you know what you are getting before any work starts.Build and deliver
You get regular check ins, no surprises and a finished system that works in production, with delivery timing agreed in the proposal.Support and iterate
We do not disappear after launch, and ongoing support, managed services and the option to keep improving remain available.
Related capabilities
Capabilities chosen for hospitality & food
Selected for service continuity, client communication and responsible handling of personal information.
Practical details
Questions from hospitality & food teams
Practical answers about service fit, sensitive data, delivery and responsibility.
Start with the service cycle
Running a venue in Perth? Let's talk
Bring the booking, roster, inventory or follow up task that puts the most pressure on service. We will map a focused workflow around the venue's existing stack.
Perth based · POS aware · designed for venue operations