Enquiries
Calls arrive while everyone is on the tools
Customer details and urgency are captured inconsistently, and follow up depends on someone remembering between jobs.
Trades & home services · Perth
AI for tradies, stop missing calls, start getting paid faster
For plumbers, electricians, builders and trade businesses losing time between the first call and the final invoice. We connect missed-call capture, quoting, scheduling, job systems and payment follow up in a mobile-first workflow the office and field can both use.
We can help with customer communication and admin, but pricing, scope, safety, licensing and work quality decisions stay with you.
- Local context
- PerthcontextDiscovery and rollout can include office and field working patterns.
- Interface basis
- Mobile-firstproposedWe test the selected workflow on the devices the team actually carries.
- System fit
- Existing toolsproposedWe verify ServiceM8, Simpro, Xero, MYOB or other connections while scoping the work.
- Who decides
- Owner approvalproposedYou keep control of pricing, scope and customer commitments.
Where the work jams
The work is on site. The lost margin is often between calls, quotes and invoices
A missed call becomes a lost opportunity, a quote sits in an inbox and a completed job waits for someone to reconstruct the paperwork. Practical automation can move each agreed event to the next responsible action.
Quotes
Requests and approvals sit across messages and inboxes
The office has to assemble scope, photos and job notes before it can prepare or chase the next step.
Scheduling
Availability is held in individual memory
Changes ripple through the day without one view of job status, location, skills, customer commitments and dependencies.
Invoicing
Completed work waits for admin
Job notes, materials and approval information are re-entered before the finance process can begin.
What we build
A connected customer and job workflow that fits in the pocket
We start with the hand off that causes the most delay, then connect the phone, field and office steps around it without replacing professional judgement.
Primary build
AI receptionist & job workflow
Capture agreed enquiry details, route urgent cases, prepare follow up and connect the result to the job management process.
- Missed-call capture
- Quote follow up
- Scheduling requests
- Invoice preparation
- Review requests
Quoting
Quote preparation & follow up
Organise approved job details into a draft, track its status and prompt the right person to review or follow up with the customer.
Scheduling
Field service coordination
Connect appointment and dispatch steps through ServiceM8 automation or the selected job system.
Billing
Invoice & payment workflow
Move approved completion details toward invoicing through systems such as Xero, MYOB or Simpro, with review retained before a financial commitment is made.
Reputation
Customer follow up
Send approved completion messages and review requests at the right point in the job lifecycle, with opt-out and exception handling considered.
Enablement
Training for owners and teams
Short, role-based training on the selected workflow, approved AI tools and safe handling of customer and job information.
Perth context
Designed for the van, the site and the office
A workflow for a Perth trade business has to survive movement, interruptions and a phone sized screen. It should not assume that every update happens at a desk.
We account for metro coverage from Joondalup to Rockingham, trade business areas such as Balcatta, Malaga and Osborne Park, and the difference between an owner-operator and a team with dedicated office support.
Licensing, tax and workplace safety requirements still govern the work. Relevant primary context includes WA Building and Energy, the ATO's BAS guidance and WorkSafe WA.
System fit
Keep the job system as the centre of gravity
Integration depends on the product, plan, permissions and available API. We verify those conditions before making a delivery commitment.
Field service
ServiceM8
Connect agreed enquiry, scheduling, job status and follow up events around the existing workspace.
Trade operations
Simpro
Coordinate approved workflow steps without creating a parallel source of truth for the team.
Finance
Xero or MYOB
Prepare or route approved job information into invoicing and payment follow up with review retained.
Customer contact
Phone, SMS and email
Capture and route agreed details with clear disclosure, escalation and opt-out behaviour.
Client experience
What clients say about working with us
These comments describe VibeZero's general approach to listening, scoping and delivery; they are not presented as trade industry case studies.
Josh and the VibeZero team turned a mess of ideas into a working product faster than I thought possible. They actually listened to what we needed, didn't overcomplicate things, and delivered something our team could use straight away. Genuinely one of the best tech experiences I've had as a business owner.
Working with VibeZero was refreshingly straightforward. No jargon, no upselling, just solid work delivered on time. They understood our business from the first call and built exactly what we asked for. I'd recommend them to any small business looking to actually get results from AI.
How we work
A practical engagement for trades & home services
Field hand-offs, connectivity and evidence requirements shape the build from the first conversation.
Free consultation
A conversation about what you need, with no pitch deck and no commitment, and a straight answer on whether we can help.Scope and proposal
You get a clear proposal with fixed pricing, deliverables and timing, and you know what you are getting before any work starts.Build and deliver
You get regular check ins, no surprises and a finished system that works in production, with delivery timing agreed in the proposal.Support and iterate
We do not disappear after launch, and ongoing support, managed services and the option to keep improving remain available.
Related capabilities
Capabilities chosen for trades & home services
Selected for mobile work, operational hand-offs and systems that cannot depend on perfect connectivity.
Practical details
Questions from trades & home services teams
Practical answers about field use, integration, delivery and operational ownership.
Start with the admin gap
Running a trades business in Perth? Let's talk
Bring the enquiry, quote, scheduling or invoicing step that keeps falling between site and office. We will map a practical first workflow around your existing tools.
Perth based · mobile first · designed around real field work