Customer service agents
Handle enquiries, route tickets, draft responses across email, chat and phone.
Service · AI Agents · Perth + Remote
Custom AI agents, built to work.
Gartner predicts agentic AI will resolve 80% of common customer service issues on its own by 2029. We build custom agents with Claude, GPT and the Model Context Protocol that connect to your real CRM, accounting and internal systems. Reviewed, tested, production-grade.
MCP
Model Context Protocol experts
24/7
agents work around the clock
CRM+
accounting and PM integrations
Perth
based, working nationally
01The case
Why custom AI agents.
AI agents are the next step past chatbots. Instead of answering one question at a time, an agent can research, reason, take action across multiple systems, and complete entire workflows on its own.
The problem? Most businesses trying to set up AI agents end up with something that works in a demo but falls apart in production.
The agent hallucinates data, calls the wrong API, sends the wrong email, or just gets stuck in a loop. That gap between impressive demo and reliable business tool is where we operate. Perth-based, working with businesses across Australia.
What breaks in demo-to-production agentscommon
- !Hallucinated data. Agent invents numbers or references that don't exist.
- !Wrong API calls. Sends data to the wrong endpoint or with bad parameters.
- !Infinite loops. Agent gets stuck retrying the same failed action.
- !No guardrails. Agent takes actions it was never meant to, with no kill switch.
02Scope
What we build: agents that connect to your business.
08 agent types in active rotation
Every agent starts with a specific business problem, not a technology choice.
Sales & lead qualification
Score leads, enrich contact data, draft personalised follow-ups automatically.
Research & reporting agents
Pull data from multiple sources, compile reports, surface insights on schedule.
Operations agents
Schedule tasks, manage approvals, coordinate between teams and systems.
Document processing agents
Extract data from invoices, contracts, forms and feed it into your systems.
Internal knowledge agents
Answer staff questions using your internal docs, SOPs and knowledge base.
Data pipeline agents
Clean, process and route data between systems automatically.
Monitoring & alerting agents
Watch dashboards, logs or feeds and take action when thresholds are hit.
We specialise in the Model Context Protocol (MCP), Anthropic's open standard for connecting AI models to external data sources and tools. Our MCP server setup lets us plug Claude directly into your existing systems without building custom integrations from scratch.
03Method
How agent development actually works.
01 · discover
Map the workflow
What does the agent need to do? Which systems does it talk to? What data does it handle? Where does a human stay in the loop?
02 · design
Pick the right stack
Claude, GPT, MCP, n8n, LangChain. We choose the right model and tooling for each use case, not the one we have a deal with.
03 · build
Build and integrate
We connect the agent to your real systems, test with real data, and iterate until it handles edge cases reliably.
04 · deploy
Deploy and monitor
Every agent ships with documentation, monitoring and a handover so your team knows what it does and how to manage it.
Most agents deploy within two to four weeks. Simple agents with one or two integrations can be built in days.
04Pricing
How we scope and quote.
Fixed price. Before any code is written.
Every agent is scoped individually based on the workflow it automates, the systems it connects to, and the complexity of the decisions it needs to make.
Simple single-system agents sit at one end. Complex multi-system orchestrators at the other. Either way, you get a fixed quote before any work begins.
no hourly billing surprises · no scope creep · no phase-2 upsells
✓
Fixed priceAgreed before work starts
✓
Fixed timelineWith milestone check-ins
✓
Fixed scopeChanges priced transparently
✓
Code you ownYour GitHub, your infra, 100%
05Who it's for
Who AI agents are for.
Professional services
Drowning in admin
Agents handle intake, scheduling, document prep and follow-up so your team focuses on billable work.
Mining & resources
Complex reporting
Agents pull site data, compile reports and flag exceptions. No more spreadsheet wrangling.
E-commerce
Volume enquiries
Agents handle 60-80% of routine customer service enquiries autonomously, around the clock.
Construction
Compliance tracking
Agents track certifications, chase documents and maintain registers without manual chasing.
06Clients
What our clients say.
Josh and the VibeZero team turned a mess of ideas into a working product faster than I thought possible. They actually listened to what we needed, didn't overcomplicate things, and delivered something our team could use straight away. Genuinely one of the best tech experiences I've had as a business owner.
NK
Natasja KleinmanFounder, Flexi Tribe
Working with VibeZero was refreshingly straightforward. No jargon, no upselling, just solid work delivered on time. They understood our business from the first call and built exactly what we asked for. I'd recommend them to any small business looking to actually get results from AI.
BG
Blake GoodDirector, Good Designs
07Process
How we work.
Step 01
Free consultation
A conversation about what you need. No pitch deck, no commitment. A straight answer on whether we can help.
Step 02
Scope & proposal
Clear proposal with fixed pricing, deliverables, and timeline. You know what you're getting before any work starts.
Step 03
Build & deliver
Regular check-ins, no surprises, a finished product that works in production. Most projects wrap in weeks.
Step 04
Support & iterate
We don't disappear after launch. Ongoing support, managed services, and the option to keep improving.
08Related
The full capability list.
Consulting, automation, security and training, plus the build and fix work when you need it. These are the eight we lead with; seventeen in total. Your AI consultant in Perth, working nationally.
01
AI Consulting
Map your ops, find where AI makes sense, build an implementation plan your team can follow.
Learn more02Automation
n8n, Make, Power Automate, custom integrations. The boring weekly tasks, automated.
Learn more03AI Security & DLP
Stop data leaking into AI tools. Usage policy, M365 controls, Privacy Act and Essential Eight aligned.
Learn more04AI Training
Hands-on workshops. Actual workflows for Claude, ChatGPT and Copilot your staff use Monday.
Learn more05App Development
Apps, tools, MVPs and internal systems built with AI-assisted dev, with senior engineering oversight.
Learn more06Vibe Code Audit & Fix
Built with Claude, Cursor, Bolt or Lovable? We find what's broken, patch it, hand it back production-ready.
Learn more07AI Agents
Custom agents for CRM, accounting, project management. Built with Claude, GPT and MCP.
Learn more08Agentic Coding
Autonomous coding agents build features end-to-end. We review, steer, and ensure production quality.
Learn more09FAQ
Frequently asked questions.
An AI agent is software that uses a large language model like Claude or GPT to make decisions and take actions. Unlike a chatbot that only answers questions, an agent can read emails, update your CRM, generate reports, route leads and trigger workflows autonomously.
MCP (Model Context Protocol) is Anthropic's open standard for connecting AI models to external data and tools. We set up MCP servers that let your AI agents securely access your business systems like databases, CRMs and file storage.
Not usually. AI agents are best at handling repetitive, time-consuming tasks that free your team to focus on higher-value work. Think of them as a tireless assistant, not a replacement.
Simple agents with one or two integrations can be built in days. Complex agents with multiple data sources, decision logic and workflow triggers typically take two to four weeks.