Customer service agents
Handle enquiries, route tickets and draft responses across email, chat and phone.
AI agents · Perth + remote
Custom AI agents, built to work
Custom AI agents built for Australian businesses that need to automate real workflows across HubSpot, Xero and internal systems, not just answer questions in a chat window. Gartner predicts agentic AI will resolve 80% of common customer service issues autonomously by 2029. We build with Claude, GPT and the Model Context Protocol, reviewed, tested and production ready.
The case
Agents move beyond the chat window
AI agents are the next step past chatbots. Instead of answering one question at a time, an agent can look something up, decide what to do next and carry out a task across multiple systems on its own.
The problem is that most businesses trying to set up AI agents end up with something that works in a demo but falls apart in production.
The agent hallucinates data, calls the wrong API, sends the wrong email or gets stuck in a loop. That gap between impressive demo and reliable business tool is where we operate, based in Perth and working with businesses across Australia.
Scope
Agents that connect to your business
Every agent starts with a specific business problem, not a technology choice. We specialise in MCP, Anthropic's open standard for connecting models to external data and tools.
Sales & lead qualification
Score leads, enrich contact data and draft personalised follow ups automatically.
Research & reporting agents
Pull data from multiple sources, compile reports and surface insights on schedule.
Operations agents
Schedule tasks, manage approvals and coordinate between teams and systems.
Document processing agents
Extract data from invoices, contracts and forms, then feed it into your systems.
Internal knowledge agents
Answer staff questions using your internal documents, SOPs and knowledge base.
Data pipeline agents
Clean, process and route data between systems automatically.
Monitoring & alerting agents
Watch dashboards, logs or feeds and take action when thresholds are reached.
Method
How agent development actually works
Most agents deploy within two to four weeks. Simple agents with one or two integrations can be built in days.
Discover
Map the workflow
What does the agent need to do? Which systems does it talk to? What data does it handle? Where does a human stay in the loop?Design
Pick the right stack
Claude or GPT, connected through tools like n8n; we pick the plumbing so you do not have to.Build
Build and integrate
We connect the agent to your real systems, test with real data and iterate until it handles edge cases reliably.Operate
Deploy and monitor
Every agent ships with documentation, monitoring and a handover so your team knows what it does and how to manage it.
Pricing
How we scope and quote
Fixed price, before any code is written. Every agent is scoped individually based on the workflow it automates, the systems it connects to and the complexity of its decisions. Simple single system agents sit at one end; agents that juggle several systems at the other. No hourly surprises, hidden scope creep or phase two upsells.
Fixed price
Agreed before work starts.
Fixed timeline
With milestones along the way.
Fixed scope
Changes priced transparently.
Code you own
Your GitHub, your infrastructure, 100%.
Who it's for
Who AI agents are for
Professional services
Drowning in admin
Agents handle intake, scheduling, document preparation and follow up so your team can focus on billable work.
Mining & resources
Complex reporting
Agents pull site data, compile reports and flag exceptions. No more spreadsheet wrangling.
Ecommerce
Volume enquiries
Agents handle routine customer service enquiries autonomously, around the clock, with escalation boundaries.
Construction
Compliance tracking
Agents track certifications, chase documents and maintain registers without manual chasing.
Clients
What our clients say
Josh and the VibeZero team turned a mess of ideas into a working product faster than I thought possible. They actually listened to what we needed, didn't overcomplicate things, and delivered something our team could use straight away. Genuinely one of the best tech experiences I've had as a business owner.
Working with VibeZero was refreshingly straightforward. No jargon, no upselling, just solid work delivered on time. They understood our business from the first call and built exactly what we asked for. I'd recommend them to any small business looking to actually get results from AI.
Process
How we work
Conversation
Free consultation
A conversation about what you need, with no pitch deck and no commitment, and a straight answer on whether we can help.Agreement
Scope and proposal
You get a clear proposal with fixed pricing, deliverables and timing, and you know what you are getting before any work starts.Delivery
Build and deliver
You get regular check ins, no surprises and a finished system that works in production, with delivery timing agreed in the proposal.Aftercare
Support and iterate
We do not disappear after launch, and ongoing support, managed services and the option to keep improving remain available.
Related work
What tends to sit beside AI Agents
Implementation, assurance and enablement work that can materially change the result.
Practical details
Questions about AI Agents
Commercial terms, delivery, ownership and fit, answered before a proposal is written.
Get started
Ready to put an AI agent to work?
Every engagement starts with understanding your workflow.